Terms of service

General terms and conditions for Hive

These terms govern the use of the messenger Hive and the purchase of plans and credits. The provider is Typhora Group LLC. By signing in to Hive, you accept these terms. How we handle your data is explained in the privacy policy.

1. Provider and scope

The provider is Typhora Group LLC, 33 N Gould St, Sheridan, WY 82801, USA, email hey@typhora.group (further details in the legal notice). These terms apply to the web app at hive.henny.info and all Hive services. Link’s terms additionally apply between you and Link (section 6).

2. Account and minimum age

• You create an account with your email address; you sign in with a six-digit code that we send to that address. An account belongs to one natural person and cannot be transferred. The contract for free use is concluded when you first sign in and runs for an indefinite period.
• You must be at least 16 years old. You can only use the AI models from Google (Nano Banana and Veo) from the age of 18; the app asks you once before the first use. Purchases require you to be of legal age; Link requires this.
• Keep sign-in codes, recovery code and passphrase secret.

3. What Hive offers

In every plan, including Free, Hive offers:

• one-to-one chats and groups with up to 50 members;
• frequencies, meaning several separate chats with the same person (limited in Free, section 4);
• Secret Chats with end-to-end encryption (text only, one-to-one chats only);
• disappearing messages, reactions and read receipts;
• images up to 10 MB, videos, voice messages and files up to 25 MB;
• one-off location sharing;
• voice and video calls between two people with optional recording and podcast feature;
• group calls with sound and video, size depending on the plan (section 4); up to four cameras at once free, more for credits (section 5);
• push notifications.

You use AI features (section 10) with credits.

Anything the app marks as “soon” has been announced but is not part of the service we owe; at present this means larger files per plan. Hive is a web app; you need an up-to-date browser and an internet connection. We use service providers to run Hive, above all Cloudflare and the AI providers named in the privacy policy.

4. Plans

Hive comes in four plans. All prices are final prices including taxes. Outside the euro area, the checkout often shows the price converted into your local currency (section 6).

• Free, €0: 100 credits every month, 5 GB storage, up to 4 frequencies per contact, counted together with those the other person creates (the first chat counts towards the limit), group calls with up to 4 people, podcasts, AI images and AI videos with the Hive mark.
• Plus, €4.99 a month or €49 for one year: 500 credits every month, 50 GB storage, unlimited frequencies per contact, group calls with up to 12 people, podcasts, AI images and AI videos without the Hive mark, up to 1,000 translations a month without using credits.
• Pro, €9.99 a month or €99 for one year: 1,200 credits every month, 100 GB storage, unlimited frequencies per contact, group calls with up to 25 people, podcasts, AI images and AI videos without the Hive mark, up to 5,000 translations a month without using credits.
• Studio, €29.99 a month or €299 for one year: 4,000 credits every month, 500 GB storage, unlimited frequencies per contact, group calls with up to 50 people, podcasts, AI images and AI videos without the Hive mark, up to 20,000 translations a month without using credits.

How many people can take part in a group call depends on the highest plan among those currently in the call; anyone already in the call stays in, even if that person leaves.

Storage covers the media you send and your AI gallery. When it is full, you cannot upload or create anything new until there is space again; nothing is deleted. If you move to a smaller plan, existing frequencies and files are kept; you can only create new ones once you are below the plan’s limit again.

5. Credits

• Credits are a unit of use for AI features and for group calls with more than four cameras in Hive. They are not money, not a means of payment and not a voucher; they earn no interest, cannot be paid out and cannot be transferred to other accounts (anyone who treats everyone in a group call pays for the others’ view with their own credits; nothing is transferred); we only refund bought credits in the cases these terms set out. For orientation: in the smallest pack, 100 credits cost €1.
• Monthly credits: Your plan gives you credits every month (section 4). On the first day of every month at midnight (UTC) we set them to your plan’s amount; whatever is left from the previous month expires. If you upgrade to a higher plan, your monthly credits rise immediately to the new plan’s amount, at most once per plan and month: if you downgrade and upgrade again within a month, you do not get them again.
• Bought credits from packs never expire as long as your account exists.
• Monthly credits are used first, then bought credits.
• The app shows what an AI feature costs. For images and videos, the price is shown on the button before you create, additionally in euros; for text and voice features it depends on the length of the text or recording. If you write the description in a non-Latin script, a translation into English is added and charged like a translation. If your credits are not enough, the feature is not carried out. Money is never charged automatically for this.
• The credit prices of individual features may change, for example if a provider changes its prices. If we raise the price of an existing feature, we announce this in the app at least four weeks in advance; if you do not agree, we refund unused bought credits on request, pro rata at the price you paid for them. Reductions and new models apply immediately.
• If a model does not deliver a result, we return the credits to you as bought credits, which do not expire.
• Group calls: Up to four cameras at once, a group call is free. If you want to see more cameras, you pay for your view with credits, billed per minute, to the second. The price per minute depends on the number of cameras you see; the app shows it and the maximum price before any costs arise and asks for your consent. Without consent you see at most four cameras. Going back to four cameras works any time and is free. If you treat everyone, you pay with your credits for the views of everyone else in the call, up to the limit you choose for this, as long as you are in the call; everyone in the call sees that you are treating them. If the credits are no longer enough or the limit is reached, the view falls back to four cameras; the call and the sound continue. The price does not change during a call. If the relay is disrupted, we do not charge for periods without picture as far as we can detect them; otherwise section 16 applies.
• AI features may be temporarily unavailable, for example if a provider fails, during maintenance, to prevent abuse or as an emergency brake when the AI costs of all users together are unusually high on a given day; paid plans are only affected at a multiple of the normal daily volume. No credits are charged in that case; your rights under section 16 remain unaffected.
• If you delete your account, your monthly credits expire. We refund unused bought credits on request, pro rata at the price you paid for them. Please write to hey@typhora.group, ideally before you delete: after “Delete everything” we no longer have any data with which we can match your credits to you (section 15).

6. Buying through Link, prices and payment

You buy plans (as a subscription) and credit packs in the app under “Plans & credits”. Your contracting party for the plan, the credits and the use of Hive is Typhora Group LLC; we provide these services under these terms. Payment takes place at the Stripe checkout. There, Sold through Link, LLC (“Link”), a Stripe company, handles payment, tax, receipts and invoices for us but in its own name and under its own responsibility as so-called merchant of record, which is why the checkout and receipt say “Sold through Link”. Link is the contact for questions about payment, receipts, subscription management and refunds: https://support.link.com/topics/sold-through-link. Your payment to Link fulfils your payment obligation towards us. Please send questions about Hive itself to us.

Between you and Link, Link’s terms apply, which you accept at the checkout, in particular the “Sold Through Link Terms” and “Purchase Terms” (https://link.com/terms), Link’s refund rules (https://support.link.com/questions/requesting-a-refund-for-a-sold-through-link-payment) and Link’s privacy policy. Your rights under these terms and under the law remain unaffected.

How a purchase is concluded: You choose a plan with a billing period or a pack in the app under “Plans & credits”; before you buy, you will also find links there to these terms, the withdrawal notice and the privacy policy. You are then taken to the Stripe checkout. There you see the product, billing period and final price and enter your payment details. Until you click the button at the checkout that places the order with an obligation to pay (for packs it says “Pay”), you can check and correct all entries or cancel the purchase by closing the checkout. With this click, you make a binding offer; the contract is concluded when the payment is accepted. We unlock the plan or credits as soon as Stripe notifies us of the payment; this usually takes only seconds, longer for some payment methods.

After every purchase we send you an email with these terms, the withdrawal notice and the model withdrawal form; Link sends you the receipt and invoice. You can also retrieve and save the terms here at any time; we keep every version and send it to you on request. You can conclude the contract in German or English.

All prices are final prices including VAT or comparable taxes. The price shown to you at the checkout before you pay is decisive; outside the euro area, the checkout often shows it converted into your local currency, and that amount is then decisive. You redeem discount codes at the checkout if we issue any; the conditions of the respective promotion apply. We do not change the price of a running subscription without your express consent.

7. Term, cancellation and changes of plan

• A monthly subscription renews for one month at a time until you cancel; you can cancel at any time with effect from the end of the paid month. An annual subscription runs for one year and then ends by itself; it does not renew automatically. If you want to continue, simply take out a new one once it has ended. Link collects the price at the start of each paid period.
• You can cancel in the app under “Plans & credits” with “Manage payment & subscription” (Stripe customer portal) or without signing in using the “Cancel contracts here” button at https://hive.henny.info/en/cancel/; there we confirm receipt immediately on the page and by email. You can also cancel in your Link account at link.com or by email to hey@typhora.group. You keep your plan until the end of the paid period.
• There is no pro rata refund of unused time when you cancel, unless the law requires otherwise.
• You also switch between plans and billing periods via “Manage payment & subscription”. The new plan applies as soon as Stripe notifies us of the change.
• If a payment fails, Stripe tries to collect it again; you keep your plan in the meantime. When the subscription ends, the Free plan applies to you again.
• We may terminate the contract for Hive with one month’s notice, a paid subscription at the earliest at the end of the paid period. Both sides’ right to terminate for good cause remains unaffected.

8. Right of withdrawal

If you are a consumer, you have the following right of withdrawal for purchases of plans and credit packs.

We do not charge this amount; what you have already used stays used (section 9).

Reimbursement through Link. On the withdrawal page, you choose what you are withdrawing from: a subscription or a credit pack. Link carries out the reimbursement using the means of payment you paid with. What happens to your plan and credits is set out in section 9.

Early expiry. Your right of withdrawal only expires before the fourteen days are over under the statutory conditions (Section 356(5) and (6) of the German Civil Code, BGB), for example if, before buying, you expressly agreed that we start performance before the period ends and confirmed that you thereby lose your right of withdrawal. We currently do not ask for such consent.

Withdrawal through Link. In addition, as a consumer in the EU, Link grants you its own right of withdrawal of 14 days from the time you receive access to your purchase. You exercise it through Link support (https://support.link.com/topics/sold-through-link) and state “cooling off period” as the reason.

9. Refunds and chargebacks

Link may refund payments under its own rules within 60 days of purchase, for example if a purchase did not arrive or was paid twice. You request refunds from Link support; you can also contact us.

• Withdrawal from a subscription (section 8): If you withdraw from a subscription, we end it immediately; the Free plan applies from then on. We refund the payment within fourteen days using the means of payment you paid with. What you have already used stays used.
• Withdrawal from or refund of a credit pack (in full or in part): If you withdraw from a pack (section 8), we refund the payment within fourteen days using the means of payment you paid with. Whenever a pack is refunded, we take the credits from this pack back in the refunded proportion from your bought credits, to the extent they are still there. What you have already used stays used; we do not touch your monthly credits and we do not charge you anything for it.
• Chargeback of a pack through your bank or card company: We take the credits from the pack back in full under the same rule, meaning only from your bought credits and never below zero. If the bank decides the dispute against the chargeback, we credit you with exactly what we took back because of the chargeback.
• Subscription refunded or charged back without a withdrawal: Your plan follows the status of the subscription at Stripe. If Link ends the subscription, the Free plan applies from then on. The current month’s monthly credits and bought credits are not affected.

10. AI features

• The AI features (summarise, translate, read aloud, speech to text, dictation, creating images, AI profile pictures and videos) are based on third-party models named in the privacy policy. Which models we offer may change (section 14). There are no AI features in Secret Chats.
• AI results are generated automatically. They may be wrong, incomplete or unsuitable, and others may get similar results with similar input. Check results before relying on them, especially translations and summaries. We owe the feature as described, not a particular result in terms of content.
• You are responsible for your input. Only upload photos and content for which you have the necessary rights, and photos of other people only with their consent.
• It is prohibited to use AI features to create content that is unlawful or infringes the rights of others, in particular sexual depictions of minors, sexual or degrading depictions of real people without their consent, deceptively real images, videos or voices of real people intended to deceive, demean or harm others, and content that incites violence or hatred.
• Some models add invisible watermarks or metadata to results that identify them as AI-generated, for example SynthID at Google. Do not remove such markings, and do not pass off AI content as real recordings where this may deceive others. Anyone who publishes deceptively real AI content outside purely private use generally has to disclose it as AI-generated under the EU AI Act.
• To the extent that rights arise in AI results, we claim none of them. We cannot promise whether rights arise or whether a result affects the rights of third parties.

11. Rules of use

Use Hive only lawfully and without harming others. The following are prohibited in particular:

• unlawful content, including child sexual abuse material, incitement to hatred, terrorist propaganda, threats and insults;
• harassment, stalking and exposing others, for example by spreading private data or intimate images;
• recording calls without the consent of everyone involved;
• infringing the rights of third parties, for example copyright, trademark and personality rights;
• spam, bulk requests, false identities, automated scraping and circumventing limits, blocks or security measures;
• malware, attacks on Hive or other members and anything that disrupts operations;
• reselling access to Hive or credits.

We have zero tolerance for child sexual abuse material, sexual content involving minors, terrorist propaganda and targeted harassment: we remove such content and suspend the account. You may not use AI features to create sexual depictions or degrading or deceptive images of real people.

12. Reporting, moderation and suspension

You can block other members at any time. We automatically check display names, handles, group and chat names and descriptions (prompts) for AI images and videos against a list of prohibited terms and reject them if they match. We do not scan messages or files automatically; we only check uploaded files technically for their file type. We take action when unlawful content or breaches of these terms are reported to us or we learn of them in another way. We cannot read the content of Secret Chats.

Reporting: In the app, you report people, messages, requests, groups and AI results via “Report”; we look at every report within 24 hours. Anyone, including people without a Hive account, can report unlawful content via the report form on our help page or by email to hey@typhora.group. A report should contain: why the content is unlawful, exactly where it is located (such as handle and chat), your name and email address (not required for reports of child sexual abuse material) and a statement that your information is accurate and complete to the best of your knowledge. We confirm receipt, a person reviews the report, and we inform you of our decision.

Measures: In case of breaches, we may remove or block content, restrict features, suspend accounts temporarily or until further notice, or terminate the contract. During a suspension, a subscription no longer renews; it ends with the paid period. We decide proportionately according to severity, frequency and intent and take into account the fundamental rights of everyone involved, including freedom of expression. If a measure affects you, we tell you the reasons and your options for challenging it (Art. 17 DSA). You can object by email; a person will then review the decision again. You are free to go to court. If there are indications of criminal offences that threaten the life or safety of people, we inform the competent authorities.

13. Your content

The rights to your content remain with you. You allow us to store, transmit, process it technically (for example for podcasts) and display it to the intended recipients to the extent necessary for Hive, and to send it to the providers for AI features that you or other members of the chat trigger. We do not sell your content and do not train AI models with it. You are responsible for your own content.

14. Changes to Hive

We keep developing Hive. Beyond what is necessary to keep Hive in conformity with the contract, we only change features for a valid reason, for example because of new technology, for security reasons, because of a change in the law, because a model or service provider is discontinued or changes, or to improve Hive. This causes you no additional costs, and we inform you clearly about the change. If a change impairs your use more than insignificantly, we inform you by email in good time beforehand. You can then end the contract free of charge within 30 days of the information or of the change, whichever is later; we refund amounts already paid for the time after that on a pro rata basis. This does not apply if you can keep the previous service unchanged at no additional cost.

We strive for high availability but cannot promise uninterrupted operation; maintenance and disruptions at service providers can lead to outages. If we discontinue Hive entirely, we announce this at least one month in advance.

15. Deleting your account and end of contract

You can end the contract at any time by deleting your account in the app (Settings, “Delete account”) or by asking us to do so by email. You choose between “Delete only my account” (your messages remain with the others as messages from a “Deleted account”) and “Delete everything” (your messages also disappear for the others; shared one-to-one chats are removed including the other person’s messages, in groups only your messages). Details are in the privacy policy.

When you delete your account, a running subscription ends immediately without a refund of the remaining period, and your monthly credits expire. We refund unused bought credits on request (section 5); ideally, write to us before you delete. If you still want to use paid time, delete your account only after the paid period has ended; cancel a monthly subscription with effect from the end of the period first. Deletion cannot be undone.

If we terminate with notice or discontinue Hive, we refund paid time after the end of the contract on a pro rata basis and unused bought credits pro rata at the price you paid for them.

16. Defects and liability

The statutory rights in the event of defects apply. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee. In the case of slight negligence, we are only liable for the breach of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely, and only for the foreseeable damage typical for the contract at the time it was concluded. Otherwise our liability is excluded. These rules also apply to our employees and agents.

Keep your own additional copies of important content, for example by downloading files and exporting texts with “Export chat”. Messages in Secret Chats without a key backup can no longer be read by anyone once your device is lost.

17. Telecommunications law

Hive is a number-independent interpersonal communications service, and we are a micro-enterprise. Sections 52 to 67 of the German Telecommunications Act (TKG) therefore do not apply to this contract (Section 71(4) TKG).

18. Changes to these terms

We may change these terms for the future if Hive, the law or our service providers change. We inform you of changes at least six weeks in advance in the app or by email and ask for your consent. Silence does not count as consent. If you do not consent, the previous terms continue to apply to you; we may then terminate the contract under section 7.

19. Dispute resolution, applicable law, final provisions

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have a problem, please contact us directly at hey@typhora.group.

The law of the State of Wyoming, USA, applies. If you are a consumer, this choice of law only applies to the extent that it does not deprive you of the protection of the mandatory provisions of the country in which you have your habitual residence. As a consumer in the EU, you can therefore always rely on the mandatory consumer law of your country and sue in the courts at your place of residence.

If any provision of these terms is invalid, the remaining provisions remain valid; the statutory provision takes the place of the invalid one.

Last updated: 1 October 2026.